Do you ship internationally?
We ship within Canada and the United States.
How do I check the status of my order?
To check the status of any order placed through Homekin’s Marketplace, email firstname.lastname@example.org or call 647-689-6153 X3
Return eligibility differs by product. A product’s return eligibility is listed on its product detail page under Shipping and Returns. Please find our full return policy here.
How do I initiate a return?
We hope you love your purchase from Homekin. Should you wish to send back any Eligible Items you've purchased, you must initiate a return within 72 hours of the delivery date, unless the product display page indicates a different time window. These items will be labeled Return Eligible on their respective product display pages. Should the product’s specifications indicate details within the Ineligible requirements we cannot guarantee fulfillment of return.
To initiate a return, please email us at email@example.com, and we will provide you with a shipping label, cost of return shipping, and shipping instructions. These instructions will include contact information for the carrier, however, it is your responsibility to schedule a date and time with the applicable carrier to arrange a pick-up time. In order for the return to be eligible, the item must be shipped within seven (7) days of receipt of the shipping label or instructions.
All returned items must (1) be in a re-saleable condition (which will be determined in Homekin’s sole discretion), and (2) be shipped using the shipping label provided by Homekin and in its original packaging and with all original tags and labels attached. If you do not have the product’s original packaging, the costs for repackaging will be deducted from your total refund.
If I return a product, when is my refund issued?
Refunds may take 1-2 billing cycles to appear on your credit card statement. Please allow at least 10 business days from our receipt of your item to process your return or exchange.
We do not allow orders to be cancelled after they has been confirmed by the vendor. We work with many small, independent vendors that either start to ship your order to start to make your order quickly after it is received.
I received a damaged product. What should I do?
Homekin will replace and/or accept the return of products that have arrived damaged or defective as described in our Return Policy.
A product may be considered “defective” if it breaks, disintegrates or does not function in accordance with the product instructions and/or documentation, in each case, within 24 hours of first use, under normal use conditions and subject to adherence with all applicable use guidelines for proper care, cleaning and preservation.
A product may be considered “damaged” if the product arrives with visible damage that renders it unable to function or perform or visibly/cosmetically intolerable.
A “defective" and/or “damaged” product does not include (1) natural variances in the product, including but not limited to grain in wood, bubbles in glass, slight differences in color or print, or appearing slightly different in person as compared to the image of such product on the computer; (2) defects or damages arises from the failure by you or any other person to adhere to applicable use and/or care guidelines; or (3) defects or damages resulting from your, or any third party’s misuse, abuse, negligence, or improper or unauthorized use of the products.
To submit a claim for a damaged or defective product, you must send us an email at firstname.lastname@example.org within 48 hours of your receipt the product and include:
- At least 2 photos of the product reflecting its condition.
- A detailed description of the damage and/or defect to the product.
Products that are not eligible for return:
- Products made-to-order
- Final Sale or market as Not Eligible for Return in Product Information